Research Topic 081 / 200
Charging equipment entry information unclear
Upon arrival, users struggle to distinguish device status, port type, and operation start point.
Three-step solution method
- Observe judgment process from arrival, parking, to starting use.
- Present availability, connector details and operating instructions in the order users need them on arrival.
- Test recognition at a distance and operation up close through on-site tasks.
Key Deliverables
- Arrival Journey Map
- Equipment Information Hierarchy
- Interaction Prototype
Verification Approach
Record instances of users choosing the wrong unit, struggling to find where to start or seeking help.
Translating research into products and services
Around this topic, we connect needs research, product form, visual identity, and user flows; organizing design decisions through prototypes and task evidence, then integrating with engineering, operations, and service teams for delivery.
Related topics in this direction
Based on product context, user tasks, and existing materials, clarify this topic's research scope, stakeholder roles, and delivery timeline.
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