Research Topic 135 / 200
Service desk terminals expose too much administrative information
Staff functions and public information appear in the same view, disrupting use and requiring extra explanation.
Three-step solution method
- Separate information and functions by the needs of staff, visitors and managers.
- Explore screen orientation, display zones, and separate layers of access for administrative functions.
- Test visibility and comprehension through tasks involving both staff and visitors.
Key Deliverables
- Two-Sided Information Matrix
- Display Layout
- Service Desk Prototype
Verification Approach
Check what irrelevant information visitors can see, how easily staff can work, and where explanations must be repeated.
Translating research into products and services
Around this topic, we connect needs research, product form, visual identity, and user flows; organizing design decisions through prototypes and task evidence, then integrating with engineering, operations, and service teams for delivery.
Related topics in this direction
Based on product context, user tasks, and existing materials, clarify this topic's research scope, stakeholder roles, and delivery timeline.
Start a project discussion around this topic ↗