Research Study 143 / 200
Maintenance documentation is disconnected from the equipment
Maintenance staff must repeatedly cross-reference complex drawings with physical equipment to locate the right components.
Three-step solution method
- Align equipment component numbering with the maintenance documentation index.
- Organize maintenance information using location diagrams, step-by-step instructions, and status logs.
- Have staff with different levels of familiarity practice finding the information they need.
Key Deliverables
- Maintenance Index
- Component Labels
- Operating Documentation
Verification Approach
Track component location, navigation between documents, and requests for clarification.
Translating research into products and services
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