Research Topic 107 / 200
Office equipment is difficult to access for cleaning and maintenance
Maintenance instructions do not clearly correspond to physical locations on the product, leaving users to rely on experience when cleaning.
Three-step solution method
- Identify frequently touched surfaces, serviceable components and tasks requiring professional maintenance.
- Link physical locations to instructions through graphics and numbering.
- Invite everyday users to complete relevant maintenance tasks using the documentation.
Key Deliverables
- Maintenance location map
- User guide
- Trial documentation
Verification Approach
Assess documentation lookup, part identification and missed steps.
Translating research into products and services
Around this topic, we connect needs research, product form, visual identity, and user flows; organizing design decisions through prototypes and task evidence, then integrating with engineering, operations, and service teams for delivery.
Related topics in this direction
Based on product context, user tasks, and existing materials, clarify this topic's research scope, stakeholder roles, and delivery timeline.
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