Research Study 129 / 200
Care and wellbeing product instructions are difficult to read
Dense text, graphics and instructions make information hard to find during use.
Three-step solution method
- Organize materials into getting started, everyday use and on-demand reference.
- Link each step to a diagram showing its location on the product, with separate access to technical information.
- Invite target users to consult the instructions as they operate the product.
Key Deliverables
- Layered Instructions
- Location Diagrams
- Readability Testing
Verification Approach
Compare understanding of steps, information lookup time, and operating errors.
Translating research into products and services
Around this topic, we connect needs research, product form, visual identity, and user flows; organizing design decisions through prototypes and task evidence, then integrating with engineering, operations, and service teams for delivery.
Related topics in this direction
Based on product context, user tasks, and existing materials, clarify this topic's research scope, stakeholder roles, and delivery timeline.
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