Research Topic 130 / 200
Health service spaces and device interfaces use inconsistent terminology
Wayfinding signs, service counter names and device interfaces each use different terms.
Three-step solution method
- Audit the names users encounter when booking, arriving and using services on site.
- Establish consistent terminology and numbering across spaces and devices.
- Test how signage, devices, and interfaces work together through complete arrival journeys.
Key Deliverables
- Service Terminology Guide
- Wayfinding Information
- Device Signage
Verification Approach
Record wrong turns, confusion over names, and requests for help on site.
Translating research into products and services
Around this topic, we connect needs research, product form, visual identity, and user flows; organizing design decisions through prototypes and task evidence, then integrating with engineering, operations, and service teams for delivery.
Related topics in this direction
Based on product context, user tasks, and existing materials, clarify this topic's research scope, stakeholder roles, and delivery timeline.
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